At Catvera, we make every effort to provide our customers with transparent and fair delivery policies, in accordance with the laws of the European Union, the Republic of Poland, and applicable international sales regulations.
This shipping policy applies to orders fulfilled within:
Poland
European Union
United States (USA)
Order cutoff time:
📌 by 5:00 PM (CET), Monday to Friday
Orders placed after this time are processed on the next business day.
Order processing time:
🕒 from 1 to 2 business days (Monday–Friday)
Delivery time (shipping):
🚚 from 6 to 10 business days within Poland
🚚 from 6 to 10 business days within the European Union
🚚 from 6 to 10 business days to the United States (USA)
Estimated total delivery time:
📦 6–10 business days (Poland)
📦 6–10 business days (European Union)
📦 6–10 business days (United States)
According to EU law, the stated timeframes are indicative, and the maximum order fulfillment time does not exceed 30 days, unless otherwise agreed.
We cooperate with trusted carriers depending on the delivery country:
InPost
DPD
DHL
GLS
UPS (for selected EU countries)
USPS (for deliveries within the United States)
The selection of available delivery methods is visible during the checkout process.
🎁 Free delivery:
within Poland
to selected countries in the European Union
to selected locations in the United States
There is no minimum order value.
After the order is shipped, the customer will receive an email with:
shipping confirmation
shipment number (tracking number)
The shipment status can be tracked online via the carrier’s website.
In case of:
delivery delay
damaged shipment
lost package
please contact our Customer Service Office immediately.
According to EU law, the seller is responsible for the shipment until it is delivered.
If you have any questions, please:
FAQ section
contact with Customer Service
Store name: Catvera
Address: Starogardzka 119/44, Straszyn, 83-010, Pomeranian, Poland
E-mail: info@catvera.com
Phone: +48 795676887
Customer service hours:
Monday – Friday: 9:00 AM – 5:00 PM
We usually respond to messages within 1–2 business days.